Refund Policy
Thank you for shopping at www.artra.lk. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We do not accept returns. All sales are final. Please ensure that you review your order carefully before completing your purchase. If you receive a defective or incorrect item, please contact us, and we’ll be happy to help resolve the issue.
Refunds
We do not provide refunds. In the event that you receive an incorrect item, we will gladly send you the correct product at no additional cost. Please contact us promptly with your order details and a photo of the item received so we can make it right.
Exchanges
We do not offer exchanges after the purchase.
ement or issue a refund, depending on your preference and product availability.
Return Shipping
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.
Processing Time
Refunds and exchanges will be processed within 10 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.